Dunster SurgeryTel: 01643 821244
Porlock Medical CentreTel: 01643 862575
8th October Porlock Village Hall
22nd October Dunster Tithe Barn
6th November Roadwater Village Hall
Please check your eligibility or book an appointment at reception
The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
The ICO has published a new Model Publication Scheme that all public authorities are required to adopt.
Model Publication Scheme - further information
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager and they will deal with your concerns appropriately. Further written information is available on the complaints procedure from reception.
Our complaints leaflet
Our complaints form
We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.
The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England.
The Practice understands the benefits of breastfeeding to both mothers and infants and supports staff members who wish to breastfeed their babies on their return to work after their maternity leave.
Breastfeeding includes expressing milk and the same rights under this policy will apply to employees who wish to express milk to give to their baby.
2 Staff Policy
The Practice will:
Fair Processing Notice
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