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SNOW DISRUPTION (19 March 2018)

Please note that some staff including GPs, have not been able to safely make it into surgery today.  We are trying to contact patients with booked appointments to try and arrange alternatives.  There are likely to be significant delays today for which we apologise but hope you will understand.

Please take extreme caution as the surface of car parks can be very icy.


We're delighted to report that Exmoor Osteopathy, an excellent osteopathy partnership, are now running some of their clinics from Porlock Medical Centre and Dunster Surgery.  Please see their section under 'Clinics & Services' (the reddy-brown tab at the top). 

Improving access to general practice: evening and Saturday appointments now available

Patients who are registered at this practice can now book an appointment to see a GP or nurse on weekday evenings (after 6.30pm) or on Saturday.  Appointments will either take place at Dunster Surgery or a neighbouring practice in West Somerset.    Please talk to a receptionist to find out more or to book an appointment.

NHS England have asked us to add the following text: "By March 2019 everyone in England will benefit from access to general practice appointments in the evening and weekend at a time that is most convenient to them.  This is part of a national drive to help improve access to general practice and get the best possible outcomes for patients.  Further information is available at"

commentsComments & Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager and they will deal with your concerns appropriately. Further written information is available on the complaints procedure from reception.

We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.

Ombudsman Services

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.

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